Setting Up Stripe Connect

Why Stripe Connect?

Stripe Connect enables you to:

• Accept card payments - Students pay with credit/debit cards
• Get direct payouts - Funds go straight to your bank account
• Zero platform fees - TutorLingua charges 0% commission
• Professional experience - Secure, branded checkout

Setting Up Stripe Connect

Step 1: Start the Connection

1. Go to Settings > Payments
2. Click "Connect with Stripe"
3. You'll be redirected to Stripe's onboarding

Step 2: Complete Stripe Onboarding

Stripe will ask for:

Business Information

• Business type (individual or company)
• Your legal name
• Business address

Identity Verification

• Government ID
• Additional verification may be required

Bank Account

• Bank account details for payouts
• Routing and account numbers

Note: This information goes directly to Stripe. TutorLingua never sees your bank details.

Step 3: Verify Your Account

Stripe may take 1-2 business days to verify your information. You'll receive an email when complete.

Step 4: Start Accepting Payments

Once verified, the Stripe Connect status in your settings will show "Connected". Students can now pay with cards!

How Payments Work

When a Student Books

1. Student selects a service and time
2. At checkout, they enter card details
3. Payment is processed by Stripe
4. Booking is confirmed automatically

Payouts to Your Bank

Stripe sends payouts on a rolling basis:

• US accounts: 2 business days
• International: Varies by country

You can track payouts in your Stripe Dashboard.

Stripe Fees

Stripe charges standard processing fees:

• 2.9% + $0.30 per transaction (US)
• Rates vary by country

TutorLingua adds zero additional fees on top of Stripe's rates.

Example

For a $50 lesson:

• Stripe fee: ~$1.75
• TutorLingua fee: $0
• You receive: ~$48.25

Managing Your Stripe Account

Accessing Stripe Dashboard

From Settings > Payments, click "View Stripe Dashboard" to:

• See all transactions
• Track payouts
• Download reports
• Update bank information

Updating Bank Details

To change your payout bank account:

1. Click "View Stripe Dashboard"
2. Go to Settings > Payouts
3. Update your bank information

Refunds

When you need to refund a student:

1. Open the booking in TutorLingua
2. Click "Refund"
3. Choose full or partial refund
4. Confirm the refund

Refunds are processed through Stripe and typically take 5-10 business days to appear on the student's statement.

Troubleshooting

"Stripe account not verified"

If your account shows as unverified:

1. Check your email for Stripe messages
2. Log into Stripe Dashboard
3. Complete any pending verification steps

"Payouts on hold"

Stripe may hold payouts if:

• Verification is incomplete
• Unusual activity detected
• Account needs review

Contact Stripe support directly for payout issues.

Students can't pay

Ensure:

• Your Stripe account is fully connected
• Services have prices set
• Card payments are enabled in settings

Next Steps

• Test a booking with your own card
• Set up manual payment options as backup
• Share your booking link with students